Manager Key Accounts (Mumbai)

About the role

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.

• Responsible for business development in the west region while acquiring the new customers.
• Prepare visit reports and send it to management on a continuous basis
• Provide information on competitor activities in the market / Key customers
• Liaise with customer service for sales forecast and supplies
• Work closely with Project Manager, Technical and Category Marketing to grow the market share
• Prepare strategy for the market handled & update them regularly
• Implement pricing strategies from time to time.
• Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners
• Prepare and guarantee monthly, quarterly and annual sales forecasts
• Building and maintaining relationships with clients and key personnel within their company.
• Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Attending meetings with clients to build better relationships with them.
• Achieving client relationship targets and KPI’s
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM for any change with regard to a client.

Qualifications and Experience

• Master of Business Administration/ PGDM
• 7+ years of relevant work experience
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills

Knowledge, Skills, and Abilities

• Demonstrated knowledge of and skill in adaptability, interpersonal relations, oral communication, problem solving and written communication.
• Advanced MS Excel, MS Access and Power Point skills